Service Design and Research

I am an experienced service designer and researcher who uses creative and innovative approaches to design and develop services. My research methods are grounded in design thinking, and I use a variety of tools and techniques to uncover user needs and build meaningful customer experiences. These tools include journey maps, personas, cultural probes, co-design, interviews, and more. My portfolio showcases my research projects, which demonstrate my ability to turn insights into actionable design solutions. I am passionate about understanding user needs and creating innovative services that exceed customer expectations.